Returns guide
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Not quite what you expected? No hard feelings.
Sometimes things don’t work out. Here’s everything you need to know about sending your pieces back.
01 / THE 14-DAY WINDOW
You have 14 calendar days from the day your order arrives to let us know you’d like to return it.
No complicated explanations needed. Just make sure you contact us within that window.
02 / KEEP IT AS YOU FOUND IT
We love our pieces worn. Just not before they’re returned.
To be eligible for a return, your items must be:
- Unworn and unwashed.
- Free from makeup, deodorant, perfume stains or other marks.
- In their original condition, with all tags attached.
03 / HOW TO SEND IT BACK
01 — GET IN TOUCH.
Email us with your order number and the pieces you’d like to return.
02 — CHECK YOUR INBOX.
We’ll send you the return instructions and a shipping label.
03 — PACK IT UP.
Make sure everything is in its original condition, with the tags attached. Pack your pieces securely, attach the label and drop off your parcel at the designated location.
04 — GET YOUR REFUND.
Once your return arrives, we’ll inspect the items and process your refund to your original payment method.
The cost of the return shipping label will be deducted from your refund, where applicable.
04 / A FEW THINGS WORTH KNOWING
RETURN SHIPPING
Return shipping costs are the customer’s responsibility for standard change-of-mind returns.
REFUNDS
Refunds are issued to your original payment method. Depending on your bank, it may take a few additional business days for the funds to appear.
WRONG OR FAULTY ITEM?
That’s on us. If something arrives damaged, defective or incorrect, contact us and we’ll make it right at no additional cost to you.
05 / STILL HAVE QUESTIONS?
We’re real people, and we’re happy to help.
Check our FAQs or get in touch. We’ll take it from there